Business

In business, how can you tell when you've hit the Avalanche transition point? You'll have huge revenue, while margins are lower than expected and falling. This is the number-one indicator a company has hit the deceleration transition. In the back office, you've got too many people doing too many things manually, over and over again. Cleaned-up, scalable automation processes have not been applied. Productivity is a big problem. High growth pushes operations very hard. When [...]

I’m often asked how we do what we do. How do we consult with a company, battered by its trip through the Business Storm Cycle, to help put its people, processes, and technology back together? First, we sit down with all the departments – R&D, operations, production, and the back office – in one big room, to go through every single process they are using in each and every department. We talk about what works and [...]

Your long-time executive assistant just came into your office with some good news/bad news; for her, the good news is she’s retiring to a beach house in Cabo. For you, the bad news is that you’ve got to replace her – and she’s been a terrific employee. So – how do you write up the job description to find her replacement? “Wanted: Middle-aged lady named Dorothy. Must have black hair, a sense of humor, and [...]

So often during the consolidation that follows the precipitous drop of the Avalanche phase of the business storm cycle, companies throw a lot of money at technology and forget about the people and the processes. That’s a big mistake – and a missed opportunity. This is your chance to bring your people and your process together so you can use the technology you have, or replace it with what you need to get your margins [...]

“But Dave – I don’t want to lay Bob off. He’s been with me since the beginning!” Loyalty is a wonderful thing, but don’t be loyal to a fault. If you have staff members or a team that helped you get where you are, that doesn’t mean you can afford to overlook their inadequacies. Remember, as you revamp processes, you’ll also be creating new roles, and once the initial fear is over, most people love [...]

Why do so many businesses run into trouble during the start-up phase of the business storm cycle? Often, it’s because the start-up tries to run before it can walk. It needs to take the time to make the people-processes-IT triangle equilateral so that it can scale to the Business Storm Cycle as it turns around. It’s like competing in a three-legged race; if any one leg is out of kilter, it throws the whole balance [...]

In the business world—and in life in general—we have important things to do, and we have urgent things to do. What’s the different between the two? Well, something that is important will have a real and profound impact on the company; it’s important because it’s strategic. It will be critical to attaining your long-term business goals. Meanwhile, urgent means that if you’re going to get this thing done at all, you’re going to have to [...]

When your business is sucked up into the hypergrowth phase I call the Tornado, there’s good news and bad news. The good news is, no phase lasts forever. That’s also the bad news! The faster you shoot up the acceleration curve of the business cycle, the faster you’re likely to drop on the other side. The faster your production outruns your back office, the faster your Tornado will turn into an Avalanche. The rule here [...]